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Technical Support Engineer

Details zu Angebot 1173 vom 21.09.2007 | Festanstellung
81669 München, Deutschland

Über das Unternehmen

We manufacture OPI/Digital Asset Management software for the prepress
industry and Unix-Macintosh-Windows networking software. Xinet is a company based in Berkeley, California that has been in operation since 1991.
It has had an office in Munich, Germany since 2000.

Beschreibung, Aufgabenstellung

Xinet is looking for a full time Technical Support Engineer for its Munich office. The day-to-day tasks of the job are as follows:
  • Answering phone and email technical support questions
  • Verifying and locating bugs in our various products
  • Testing new versions of the products
Supporting Xinet's products (FullPress, WebNative, WebNativeVenture, and Portal) require familiarity with AppleTalk Networking, IP Networking, Macintosh File Sharing, Print Spooling, Postscript, RIPs, Trapping, Adobe layout and image manipulation products (Photoshop, Illustrator, InDesign and Acrobat), PDFs, OPI replacement, QuarkXPress, Internet Browsers, SQL, JavaScript, Apache webservers, Unix system administration, Windows system administration, script writing, backup and archiving solutions, and more.


To apply for this job you do NOT need expertise in all these areas. However, you must be someone who learns quickly, who likes to be challenged, and who can communicate complex ideas IN WRITING. Required Skills:
  • Must have experience troubleshooting software problems.
  • Must have good writing skills.
  • Must be able to to speak/write German and English.
  • Must truly enjoy puzzling through complex software problems.
  • Must be comfortable with learning new programs and workflows, often with little guidance.
Desirable Skills:
  • Experience in the Printing or PrePress industry.
  • Experience with Unix or Windows server administration.
  • Experience doing tech support for server-side software.
The job involves a lot of writing, sometimes on complex topics. At some point in the interview process, all applicants will be asked to write a short essay (in English) on either their strengths as a worker or their perspective on how to best solve software problems. Initial applications with an accompanying essay will be reviewed first. Employees in the Munich office work in the Berkeley, CA office once or twice a year. These trips last a minimum of two weeks.

Beschäftigungsart Festanstellung
Branche Software Hersteller
Einsatzgebiet IT-Administration und Support
Aufgabengebiet/e - Support, Administration
Sprachkenntnisse Englisch, Deutsch
Einsatzort, Land 81669 München, Deutschland
Standort via Google Maps
Beginn | Dauer sofort | unbefristet
Bruttogehalt (EUR) nach Vereinbarung
Status (19.11.2019) Ausschreibung ausgelaufen - bitte NICHT mehr bewerben!


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